I knew nothing about this machine, what kind of machine i should choose?
Our pre-sales advisory service provides potential customers with expert pre-sales advice.They will weight the various factors and provide each customer with an order list of the most suitable products at the best price ,along with a detailed explanation of eac product.
When I got this machine, but I don’t know how to use it. What should I do?
Our on-sale service provides complete range of professional training services ,we make sure each of our customers will have a good understanding of their product including peration ,maintenance ,repair and other value added services .
If some problems happen to this machine, what should I do?
We will do the on-line and team viewer for the trouble shooting firstly within 24 hours ,if problem still cannot been solved ,will send the skilled engineer on side for problem solving during the warranty .
What if the parts have problem and need to be changed during warranty?
We will supply free parts during machine warranty period if machine ran problem himself not by man wrongly operation. While we also supply free life long after-sales service. So any doubts, just let us know, we will give you solutions.
Before sending me an inquiry on our fiber laser, it is better for you to provide me the following information?
1)Your metal or non-metal material size. Because in our factory, we have different models according to working area.
Stainless steel/carbon steel/brass .etc.3)Your thickness and expected cutting speed.